Lynch Associates

Basics of Volunteer Management

This workshop, which can be presented in either three or four day formats, is conducted by two of the world’s leading authors and trainers in the field of volunteer management. The seminar is a comprehensive, skill-building experience that prepares participants to succeed in all aspects of managing a volunteer program within an organization.

Who Should Attend

The content is aimed at people new to the field and people who would like to enhance and deepen their skills in managing a volunteer program. Both new and experienced people will gain valuable insights into what makes a volunteer program a success.

What You’ll Learn

Participants will learn the gain insight into the basics of what makes people want to volunteer, how to attract them, and how to keep them involved. Participants will master the six major skills in managing a volunteer program.

Sample Topics Covered

  • Trends in the field and their implications for today’s volunteer program manager;
  • How to design motivating jobs for volunteers;
  • Three methods of volunteer recruitment and when to use each;
  • The biggest difference between managing volunteers and paid people;
  • How to prepare volunteers for success;
  • Making volunteers feel like part of the team;
  • Dealing with difficult volunteers;
  • How to reward volunteers;
  • Four styles of supervising volunteer and when to use eachs;
  • Evaluating your volunteer program;
  • Gaining staff support for the volunteer program.


  • Case studies of real volunteer management situations;
  • Opportunities to practice the skills taught in the workshop;
  • Free telephone or e-mail assistance after the class.