Lynch Associates offers a unique blend of
proven instruction for first-line supervisors,
mid-level managers, and top executives. Our
workshops are known for a combination of thought-provoking
concepts, practical applications, and entertaining
stories whose lessons stick with people for
years after the session ends.
Learn to communicate in ways that inspire
commitment and create confidence. Participants
will learn six skills that will allow you
to lead your staff more effectively, improve
productivity, and create better results for
your organization.
Effective Teams: Creating a Positive Organizational
Climate
Help your organization create an environment
that encourages enthusiastic performance!
Learn the tips and tools you'll need to diagnose
and nurture an organization and a team that
is rich in positive values, motivation, and
teamwork.
“Letting go” doesn't mean losing control — it
means giving yourself, and your team, the
tools you need to get the job done. Learn
how to motivate your employees by giving them
more authority and control over their work,
while building confidence and self-reliance.
Streamlining: Get More Done!
Weed out the inefficiencies in your organization.
If you are responsible for a work team and
have the authority to make changes in the
way the work gets done, this workshop is for
you! Learn to spot inefficiencies, reduce
costs, improve service, and increase employee
motivation.
Encouraging Legendary Performance: What
Gets Measured Gets Done
Unleash the hidden potential of your staff — establish
performance measures, and watch them excel.
Healthy organizations encourage their employees
to “keep reaching” for the next target. Learn
how to use performance measures as a method
for improving employee productivity.
Taking Charge: The Art of Leadership
Learn the sources of leadership influence,
and what successful leaders do to encourage
others to follow their lead. Explore the five
creative tasks of leadership, and the skills
necessary to discover your organization's
core purpose.
This workshop equips mid-level managers with the skills and
understanding necessary to fulfilling their crucial but often
misunderstood role. Topics include the role of the mid-level
manager, developing a positive organizational climate,
streamlining the organizational structure, developing effective
internal and external teams, developing effective organizational
plans, improving organizational communication, and coaching
first-line supervisors.
Managing Difficult People
This workshop enables managers to diagnose the causes of
counter-productive behavior in the workforce. Managers learn how
to deal with common types of difficult behavior, including passive
resistance, back-stabbing, procrastination, aggressive adherence
to minimum standards, abuse of sick leave, jumping from task to
task without finishing, and laziness.
Managing Internal Customer Service
This workshop is for people who manage units such as data
processing, purchasing, or telecommunications that provide
services to fellow employees. It shows people how to organize,
measure, and motivate to provide outstanding service to these
internal customers, even though they have a monopoly on their
business. As a result, employees are more productive and more
fulfilled. Topics include the components of superior customer
service, common bottlenecks and pitfalls, measuring performance,
and communication skills.
Win-win Negotiating
People who work with others find themselves needing to negotiate
with their coworkers or clients on a variety of issues. Often,
these transactions leave one party feeling he or she has “lost”,
which in turn leads to feelings of resentment and desire for
revenge. Based on the method developed by the Harvard Negotiation
Project, this workshop equips participants to develop win-win
solutions to disputes of all kinds.
Long Distance Supervision
Some supervisors face the difficulty of not being in close
physical proximity to the people they supervise. In such
situations, unique supervisory problems tend to occur, such as
people identifying more with the client than the organization,
people pursuing their own agendas, and people operating in
ignorance of decisions due to lack of communication. In this
workshop participants learn techniques in long-distance
communication, commitment-building, and control strategies, to
solve these and other problems.
The Management Tripod
In this seminar, participants learn to manage more effectively
by defining responsibility, authority, and accountability for each
person they supervise. These three aspects of work are a tripod
upon which worker productivity and morale rest. Without any of
these aspects, managers have to struggle daily to overcome the
destabilizing effects of a missing leg of the tripod.
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